For: John Smith
From ticket #1234
Choose a ticket from the list to view details.
Drag to reorder how status groups appear in Grouped view. Click × to remove obsolete statuses.
Changes here affect the default order for all users
Set your shop's timezone for displaying timestamps (comments, tickets, etc.)
Choose your preferred color theme
Accent Color
Theme is saved automatically
Choose how you receive outbound calls when calling customers
Display emoji icons in modals and UI elements
Below about 1430px wide, opening the ticket list or Action Items folds the other, so nothing runs off the screen
Collapses side panels after idle; clears ticket & groups after longer idle
Replaces names, phones, emails with fictional characters for screen recording
Choose how customer names appear in browser tabs when viewing tickets.
Customize which fields are visible on tickets and in what order.
Select a ticket first, then click to drag & drop fields
Custom ticket properties (Location, Password, Bin, etc.) need field definitions to display correctly.
📋 One-Time Setup Required:
Why fresh tickets? Changing a ticket's type can pollute field definitions. Only brand new tickets have clean field configs.
Re-sync all tickets or customers from RepairShopr. Use this to fix stale data.
Estimated: ~1 minute per 1,000 records. Check browser console for progress.
Select a service to add tasks to this ticket. The tech can then check off tasks as they complete the work.
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Have the customer type their full name to record their agreement to the shop's Terms & Conditions.
View Terms & ConditionsAdd a task that's not in the service library. This is useful for one-off or discovered work.
AI will analyze the ticket and generate a work plan. You can optionally select a specific service, or let AI choose the best approach.
💡 Leave blank to let AI analyze and pick the best service, or select one to customize that service's work plan.
AI is generating work plan...
Analyzing ticket and task library
💡 Tip: Review these suggestions carefully. You can refine them with AI or apply as-is.
Tell AI how to improve the work plan (e.g., "add a task to backup data", "remove the cleanup tasks"):
Are you sure you want to cancel the work plan ?
Amount:
You'll need to handle the refund/credit manually.
This action will remove the work plan from view. All task history will be preserved.
Before completing "", please answer these questions:
Document the condition of
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Select a device from this customer's history:
This customer has no other devices on file.
Use the "New Device" tab to create one.
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