RepairOp takes the busywork out of estimates, customer updates, phone calls, and check-ins, so your techs focus on repairs, not paperwork.
Early release. Onboarding shops one at a time to make sure every one gets set up right.
The moments that RepairShopr, Syncro, and every other platform make you live through, and we don't.
RepairOp tackles all of these. Read on.
Built by a repair shop owner who spent years duct-taping together the tools RepairShopr and Syncro wouldn't build.
AI writes estimates from device type and symptoms, generates repair plans, drafts customer messages, analyzes intake notes, and looks up device specs. Not a chatbot. 9+ purpose-built AI services woven into your workflow. Even without AI, problem-type-to-service matching makes estimates fast.
Replace your business line. IVR with hours-aware routing, voicemail transcription, click-to-call from any screen, automated outbound calls for estimate approvals and pickup reminders. Your number, your rules.
Customers check in on a tablet, pick their device, describe the issue, get AI-powered service recommendations with pricing. Creates the ticket, sends confirmation. No staff needed at the counter.
Visual grid showing where every device is, bench, testing, staging, storage. Drag to move. Full location history. Never lose a customer's laptop in the back room again.
Want to keep running when the internet drops? Add an on-premise server and a local copy of your data handles everything, then re-syncs automatically once you're back online. It's how I run my own shop. Ask us about local-first deployment.
Every shop gets its own dedicated database. Not shared tables with other shops, fully isolated. Encrypted at rest. Your data stays yours.
Approved estimates shouldn't sit waiting for someone to send an invoice.
The old way: you make an estimate, customer approves verbally, someone manually creates an invoice, someone sends a payment link, you follow up. Somewhere in there, the customer cools off. Sometimes the job evaporates.
The RepairOp way: customer approves the estimate in the portal. If you want, they pay right then. You get a notification. The ticket is ready to work.
No phone tag. No forgotten invoices. No customers changing their minds while they wait.
Why I dreaded every holiday, and what I did about it.
Updating your hours for a holiday takes 1-2 hours. Voicemail rerecording (and you hate the sound of your own voice). Website. Google Maps. Facebook. SMS templates. Door sign. When the holiday ends, do it all again in reverse.
So I'd skip it. Keep my usual hours on Halloween and get home too late for trick-or-treat. When something came up with my kids and it wasn't an emergency, changing my hours and notifying customers felt like more hassle than just toughing it out, so I'd leave at our normal closing time.
I did that for years before I realized the friction of updating hours was making me say no to my own family.
So I fixed it. In RepairOp, you set your hours once. IVR reads them to callers. SMS and email templates include them automatically. Self-check-in shows them in real time. Yearly holidays auto-calculate forever, set your Christmas Eve hours in 2026 and they stay right for 2027, 2028, 2029.
A sign on the door only reaches whoever's already standing at it. RepairOp updates your phone greeting, texts, emails, and check-in page automatically, so customers hear the new hours before they make the drive.
Close early on a Friday because your kid has a game, takes 30 seconds.
Embeddable website hours widget ready; Google Maps sync coming soon.
Tickets, invoicing, payments, scheduling, reporting, all included, no add-on fees.
Custom statuses, drag-and-drop, automated actions on status changes. Configurable ticket types with custom fields. Stale ticket detection so nothing falls through the cracks.
Card terminal (tap/chip/swipe), online payments, ACH. Cash register with shift tracking. Quick Sale for walk-ins. Financial pulse dashboard with daily revenue breakdown. Store credits.
Google Calendar two-way sync. Staff scheduling. Set your business hours once and they update everywhere automatically: phone menu, SMS templates, check-in page, and holiday schedule.
Customers check ticket status, approve or decline estimates, pay invoices, and message you, all from a secure link. SMS verification, device imprinting, no passwords to forget.
Revenue trends, tech workload, payment breakdowns. Financial pulse gives you a daily snapshot. Data browser lets you explore any table with filters.
Unlimited users. Role-based access with granular permissions. Contractor mode with field filtering. Privacy mode to hide sensitive data. PIN security for cash drawer.
You don't have to rip it out. RepairOp syncs with RepairShopr bidirectionally, run both side by side, migrate at your own pace, or keep both long-term.
Tickets, customers, invoices, and payments stay in sync between RepairOp and RepairShopr. Change something in either system, it updates in both.
If you're paying for Zapier, a phone provider, and SMS on top of RepairShopr, RepairOp replaces all of them, and adds AI that RS doesn't have at any price.
One plan. Everything included. No per-user fees, no feature gating. Add communications when you're ready.
We're onboarding one shop at a time. Leave your info and we'll reach out when your spot opens.
Why a waitlist? Because this is a young product, and every early shop gets personal setup help from me. I'd rather onboard 5 shops right than 50 shops poorly.
What to expect: frequent updates, direct access to the developer, and real responsiveness to feedback. You're not just a customer, you're shaping the product.
I ran my shop on RepairShopr for years. I added Zapier to automate what RS wouldn't. Flowroute for cheaper SMS. FreePBX for a phone system. Google Sheets for the reports RS couldn't generate. Square for payments. Each integration cost money, broke regularly, and never quite worked together.
RepairOp is everything I wished existed. One system for tickets, AI estimates, the phone, customer communication, payments, and check-in, without duct tape. I use it every day to run my shop. Now I'm ready to share it.
— Michael, Founder